Frequently asked questions
The Artwork
Is this an original art?
Yes, this is an original hand-made painting, not a mechanical reproduction.
Do you sign your work?
Yes, I put my “LK” logo at one of the corners. In some cases, I sign “Lena Karpinsky” at the back.
Which media do you use?
I paint on stretched canvases using fine oil and acrylic colors. I apply a protective varnish on the finished painting.
Does the painting come with a frame?
No, and you do not have to frame my artworks. The contemporary style of my paintings allows for hanging with no frame. I use high-quality canvases that have no staples on sides, and I paint the edges.
Can you re-make this painting in the size I need?
Most of my artworks can be painted in a larger or smaller size. Please contact me. Please note that the maximum single canvas size I can ship stretched is limited by the parcel services and differs from country to country. Within USA/Canada, I can send up to 60″ x 30″ inches, with ground service. Larger sizes can be only shipped without the stretching bars, rolled in a mailing tube.
Shipping and Handling
Are there any hidden fees?
No, there are no additional fees. Packaging materials and handling are included in the Shipping.
How long does it take to receive the painting?
In you order a commission (re-make) from me, it takes me 3-4 weeks to paint. After that, the parcel usually arrives at your place in 3-6 business days, depending on your location.
Will the parcel be delivered to me or do I have to pick it up from a Post Office?
Delivery standards may differ from area to area. If shipping with FedEx Ground is available, they will try to deliver to your home or office. With Air Mail, you will receive a pickup card inviting you to come to the nearest Post Office and get the parcel there.
I live in Toronto area. Can I pick up the painting from you and pay cash?
Yes, please contact me.
I need the painting to be delivered very fast. Can you ship with next day or overnight delivery?
Yes, courier delivery is available. Please contact me for the details.
Do you ship worldwide?
I can send the painting to any country where Canada Post provides a fully insured Air Parcel service. Please contact me for the shipping quote before submitting payment.
Payment and Tax
Do I have to pay online? Can I mail you a check instead?
Paying online is the fastest way. You can mail me a check or money order. However, it will take up to 30 days to clear.
In the USA and Canada, you can use the money transfer.
If you live in Toronto area – you can pick up the painting and pay cash.
Is there any sales tax?
Residents of Canada will pay a sales tax, which will be added automatically at checkout, based on the shipping address.
Photos
How close are the images in the listings to the real paintings? Can I rely on the colors I see on my screen?
When I make photos, I do my best to preserve the actual colors of the painting. When I compare the results on my screen to the actual paintings – they match very close. However, your monitor settings may not be the same as mine, and you might see slightly different brightness or “color temperature”.
Note also that every painting will change its look depending on the light in your room.